Q1.Can you provide free samples?

A. Yes, for the standard fastener,if on stock,we can provide free samples. Please kindly understand that we charge certain fees for customized samples before making.

Q2.Are the drawings provided for you safe?

A.Yes, all documents within our company are managed and controlled by the system, and no documents will be disclosed automatically. Please be assured that we will not give your drawings to any third party without your prior permission.

Q3.How do you guarantee quality?

A. JM conducts quality control in strict accordance with the ISO9001 Quality Certification System. JM practices the worker's self-inspection and routing inspection on a regular basis during production, the QC strict sampling before packaging and the delivery after compliance. Each batch of products is accompanied by Inspection Certificate from JM and raw materials test report from the steel factory.

Q4.I have no drawings yet samples only, can you offer the price?

A. As long as you express the samples to us, our technical department will design the drawings, review crafts and calculate the price as soon as possible, and then our sales representative will offer you the price by E-mail.

Q5.If I have paid the mould fee yet receive the nonconforming samples,what will you do?

A.For the first development of non-standard parts, we refund the mould fee in case of 2 times of nonconforming samples delivered. If you give us more chances to make the moulds, we will continue to study until success.

Q6.If I receive conforming samples yet nonconforming goods, how do you deal with it?

A.Firstly, we analyze the causes of the problem. In case of our processing errors, we will re-arrange the goods or make a full refund immediately. If the product scrap is caused by errors in the drawings provided by customers, we will negotiate separately. Any problem can be satisfactorily resolved through communication and consultations.

Q7.What customs clearance documents can you provide?

A.Generally, we provide commercial invoices, packing lists, bills of lading, inspection certificates，test report of the steel and CO (if needed). If you have other special requirements, please inform us, and we will find a solution for you.